FAQ

In this section we have gathered the most frequently asked questions. In case you have further questions, please contact us and we will do our best to answer your questions.

Our system sends out Bitcoins instantly upon successful order completion, which includes fraud check.

In case that your Bitcoins have not appeared in your digital wallet, then please contact customer support. We send out an email regarding completion of the transaction. The transaction confirmation includes a link with the transaction ID, where it is possible for you to see the transaction on the blockchain.

A frequent cause to customers not seeing their transaction, is that the digital wallet hasn't synced properly with the blockchain.

No, you should use your own credit card.

Your payment will be charged when we have sent you your Bitcoins.

We support payment through all VISA and MasterCards, both debit and credit cards. This includes Discover cards aswell.

There is no right of withdrawal on any completed orders, as we cannot revert a completed transaction. We, however, strive to not execute an order, if you as the customer choose to cancel. If you choose to cancel/withdraw an order, please contact us as fast as possible at support@bitcrypt.io. We do not give any guarantees, that we will be able to stop an order after payment is made, but we will do our best.

Your order will be paid instantly unless you did not pass the fraud check.

We take a commision of 5% for instant delivery.